The British Academy for Training and Development offers a course on TQM and Performance Development of Logistics and Supply Chains, to everyone who wishes to acquire great skills in warehouse management, learn about the secrets of the logistics function in institutions and companies, and work to develop total quality management processes in companies. The concept of total quality management is one of the modern management concepts that aims to improve and develop performance on an ongoing basis by responding to customer requirements. Total quality relates to the customers’ perspective and expectations by comparing the actual performance of products or services with the expectations desired from this product or service, and thus it can be judged from the customer's perspective of the quality or poor quality of that product or service. If the product or service meets the customer's expectations, this means that the total quality guarantee has been achieved.

 Who Should Attend?

• Managers of institutions and companies.
• Businessmen and managers of commercial companies.
• Total quality management officials in companies.
• Those working in the logistics function.
• Workers in procurement committees in institutions.
• Students and graduates of business schools from various universities.

Knowledge and Benefits:

After completing the program, participants will be able to master the following:

• Introducing participants to logistics management and its importance in organizations.
• Providing participants with extensive experience in the main activities in the logistics system.
• The importance of transportation and logistics as a major part of the logistics system.
• Follow up on logistics service plans in order to ensure the quality of service provided and reduce expenses.
• Direct supervision of the company’s purchases of materials.
• Knowledge of inventory control methods.
• Disseminating the culture of quality and developing employee performance.

• Total quality concepts
  • Concepts and principles of total quality.
  • The difference between traditional quality and total quality.
  • The importance of total quality in improving performance and achieving customer satisfaction.
  • The importance of total quality in supply chains and logistics.
• Total quality tools and techniques
  • Continuous improvement methods
  • Quality management techniques such as PDCA (Plan-Do-Check-Act) and Six Sigma
  • Methods of measuring performance and analyzing data in the context of total quality.
• Supply chain management and continuous improvement
  • The concept of supply chains and their importance in meeting customer needs.
  • Identify and evaluate performance in supply chains.
  • Applying continuous improvement concepts in supply chains.
• Total quality management techniques in supply chains
  • Applying total quality management methods to supply chains.
  • Improving cooperation between suppliers and customers to achieve common goals.
  • Analyze performance and apply solutions to improve quality and increase efficiency.
• The role of logistics officials
  • Define the role and responsibilities of logistics managers and officials.
  • Evaluating individual and team performance in logistics.
  • Use performance management tools to improve individual and team performance.
• Improving performance in logistics services
  • Analyze logistics operations and identify gaps and areas that can be improved.
  • Apply quality and performance improvement strategies in logistics.
  • Case studies and practical applications on improving the performance of logistics services.
• Total quality management techniques in logistics services
  • Applying total quality management techniques to improve logistics services.
  • Examples and case studies on improving performance in logistics.
• The role of leadership in enhancing total quality and developing performance
  • The role of administrative leadership in promoting a culture of total quality and innovation.
  • Leadership strategies to support total quality initiatives.
  • Dealing with organizational challenges in applying total quality principles.
  • Applying motivational and directive leadership concepts to achieve quality and performance goals.
• Organizational change and total quality
  • Analyze the effects of organizational change on quality improvement.
  • Managing resistance to change and enhancing employee acceptance of the shift towards total quality.
  • Strategies for implementing total quality in dynamic change environments.